Care Opinion is an independent website where people can share their honest feedback about health and social care services easily and safely. The Care Opinion team moderate all stories prior to publication on the website and sending them to staff in the relevant health or social care service. Staff can then respond to stories and everyone can see how and where services are listening, learning and changing in response to feedback.
Care Opinion (under its previous name, Patient Opinion) has been leading the way in online, independent feedback for over 12 years and has been used by all health boards in Scotland over the last six years. Thousands of stories have been shared to date, leading to hundreds of changes.